Senior Sales Consultant

Job description

The role ensures an exceptional customer experience within the showroom by providing professional sales consultation, promoting the employer's products and services, and achieving individual and showroom sales targets. Acts as the primary point of contact for retail customers, guiding them from initial inquiry to deal closure. Delivers a seamless premium experience from inquiry through vehicle handover, serving as a trusted advisor and brand ambassador. Identifies customer needs, presents suitable vehicles, conducts test drives, prepares quotations, negotiates terms, and closes sales in line with company policies. Serves as a subject matter expert on vehicles, products, financing options, and emerging technologies, translating technical details into customer value. Builds long‑term relationships, manages follow‑ups, referrals, repeat business, and retention initiatives for sustainable growth. Ensures all interactions align with the employer's brand standards and service excellence guidelines. Achieves individual and showroom sales targets, KPIs, and conversion ratios. Maintains accurate customer and pipeline data in CRM with timely updates and pipeline hygiene. Completes sales documentation accurately and promptly. Maintains high showroom presentation standards, displaying vehicles per brand and visual guidelines. Adheres to company policies, pricing guidelines, ethical sales practices, regulatory compliance, and internal approvals. Manages and converts leads into sales opportunities. Promotes and sells value‑added products and services including finance, insurance, accessories, and software subscriptions. Coordinates and conducts vehicle demonstrations and test drives for qualified prospects

Requirements

• proficient in English
• knowledge of vehicle products and financing
• experience in automotive retail sales minimum 4 years
• high school diploma or Business/Marketing related diploma
• experience with CRM systems
• experience preparing quotations and negotiating
• experience conducting test drives and coordinating them
• experience maintaining showroom standards
• knowledge of company policies and pricing guidelines
• experience with ethical sales practices and regulatory compliance

Skills