Service Technician

Job description

**Publish Date:** 09-10-2026 **Country:** Kingdom of Saudi Arabia **Location:** the employer Elevator Company Saudi Arabia Ltd., 10th Floor, Khajooqshi Tower, Dhahran Main Road, Al Khobar, Kingdom of Saudi Arabia **Job Title: Service Technician** **Location: Al Khobar** **Responsibilities:** * Perform planned and unplanned adjustments, repairs and corrective maintenance, with the ability to do so independently **Troubleshooting mechanical, electrical and operational faults Repair** and recover equipment safely and efficiently. * Attends ** promptly ** callbacks **, performs systematic fault finding and root cause analysis, completes necessary repairs, and takes appropriate ** corrective actions to reduce frequent callbacks and improve equipment reliability **. * Monitors units with **high callback rates, frequent errors, or critical situations**, identifies underlying problems, and recommends appropriate corrective and preventive actions. * Identifies and reports defects, worn or defective components, missing parts, safety concerns, and other equipment deficiencies identified during PPM, call-backs, or routine inspections. * Proactively identifies **T-Lead opportunities** during maintenance visits, callbacks, troubleshooting and inspections by recognizing requirements for repairs, replacement of defective or obsolete components, upgrades and modernization. * Provides clear technical findings and recommendations to support them * *Generates leads, quotes and additional business opportunities**, ensuring consistency d Recommendations to actual equipment condition and customer requirements. * Coordinates with line operators and relevant support teams to ensure callbacks are met within specified service level requirements. * Maintains accurate and timely documentation, including schedules, log cards, JHA maintenance, OSA forms, SVR paperwork, and other required service records. * Ensures that all maintenance, troubleshooting, and repair activities comply with the employer safe work procedures, WWJSSS requirements, customer site regulations, and required PPE standards. * Supports and guides junior mechanics during service and maintenance activities, helping to improve their technical, troubleshooting and safety skills. * Maintains professional communication with customers, explains technical findings appropriately, and helps build customer trust through **effective troubleshooting, reliable service, and value-added recommendations**. * Immediately report accidents, near misses, unsafe conditions, potential hazards and other safety concerns to supervisor ** Qualifications: ** \* ITI / Diploma in Electrical or Mechanical / B. Tech. ** Experience: ** \* At least 5-8 years of experience in the elevator and escalator industry. \* Strong knowledge of elevator and escalator systems and components \* Proficiency in troubleshooting and repair techniques \* Understanding of safety regulations and industry best practices \* Excellent problem-solving and analytical skills \* Ability to work independently and as part of a team \* Strong communication and interpersonal skills. If you are If you live in a city, we'll likely give you a ride or play a role in keeping you moving every day. the employer is the world's leading manufacturer, installer and servicer of elevators and escalators. We move 2.4 billion people every day and maintain nearly 2.4 million customer units worldwide, the largest service group in the industry. You may recognize our products on some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! Our workforce of 72,000 people, including engineers, digital experts, sales and functional specialists, as well as plant and field technicians, are all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and regions around the world. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the corner

Requirements

• In addition to factory and field technicians

Skills