Retail Operations Manager, KSA

Job description

the employer is one of the world's fastest-growing eyewear brands 2,500+ stores and counting across India and a fast-expanding international footprint. Behind every store, every shelf, and every campaign sits a single question: what do we put in front of the customer, and why? That's the question this role owns. About the role Lead multi-store retail operations across KSA, driving sales, profitability, customer experience, operational excellence, and team productivity, while ensuring compliance with KSA regulations. Key Responsibilities: • Own sales, revenue, profitability, and key retail KPIs across stores. • Lead and develop Area/Store Managers and frontline teams. • Ensure consistent store operations, SOPs, VM, and customer service standards. • Drive optical excellence, including eye-testing quality and customer experience. • Manage manpower, rosters, productivity, attrition, and performance. • Control inventory, shrinkage, stock availability, and operational costs. • Monitor customer KPIs, complaints, and service quality. • Support new store openings, expansion, and location development. • Ensure KSA regulatory, Saudization, and licensing compliance. • Use retail data and analytics to identify gaps and drive corrective actions. Ideal Profile: • Strong multi-store/multi-city KSA experience. • Proven track record in sales and team leadership.

Requirements

• 7–10+ years in retail operations
• optical/eyewear experience is preferred.
• Strong commercial and analytical skills.
• Proficiency in Arabic & English is preferred.
• Bachelor's degree in Business/Retail Management or a related field.

Skills