Last Mile B2C Sales Manager

Job description

About the Role the employer is seeking an experienced, results-driven B2C sales person to lead the growth of its consumer-focused last mile delivery business across Saudi Arabia. The ideal candidate will have 5-7 years of solid B2C sales experience, preferably within last mile delivery, courier, e-commerce, express commerce, on-demand delivery, or technology-enabled consumer services. The candidate must have a strong understanding of the Saudi B2C market, proven experience in acquiring and growing a large number of consumer customers, an established network within relevant industries, and a proven track record in customer acquisition, demand generation, sales strategy, and revenue growth. Key Responsibilities B2C Sales Strategy • Develop and implement a B2C sales strategy for the employer's last mile delivery services. • Identify target customer segments based on customer needs, demographics, locations, purchasing behavior, and delivery requirements. • Identify high-potential B2C segments and develop strategies to increase customer acquisition and revenue. • Develop and implement plans to expand the employer’s B2C customer base across major Saudi cities and markets. • Define sales goals and develop action plans to achieve revenue and customer acquisition goals. Customer Acquisition • Lead the acquisition of new B2C customers through direct sales, partnerships, referrals, digital channels, and other relevant acquisition channels. • Build and manage a strong pool of potential clients. • Develop strategies to increase customer conversion of leads and clients You bring in active clients. • Identify opportunities to increase repeat customers, retention, and lifetime value. • Develop initiatives to reactivate inactive customers and reduce customer churn. E-Commerce and Last Mile Business Development • Build relationships with e-commerce merchants, online sellers, retailers, social commerce companies, SMEs, and other businesses that require last-mile delivery solutions. • Identify potential customer segments that generate repeat delivery demand. • Develop partnerships and business opportunities that can generate consistent delivery volumes between businesses and consumers. • Understand customers' delivery requirements and recommend appropriate orbit solutions. • Monitor market trends across e-commerce and last mile delivery to identify new business opportunities. Demand Generation • Develop initiatives to generate demand for consistent customer delivery and volume. • Identify new customer acquisition channels and improve existing ones. • Work closely with the marketing team and other teams to develop campaigns and initiatives that drive customer acquisition and usage. • Monitor acquisition performance, conversion rates, customer activity, and revenue contribution. • Continuous testing and improvement of customer acquisition strategies. Customer and Partner Network • Leverage an established network within the Saudi e-commerce, retail, delivery and last-mile ecosystem. • Build and maintain relationships with key potential customers, dealers, retailers, and strategic partners. • Identify high-value accounts and opportunities Which can generate frequent delivery volumes. • Lead business discussions, negotiations and partnership agreements. Market Management and Performance • Monitor B2C market trends, competitor activities, customer behavior, and pricing. • Track KPIs including: o New customer acquisition o Active customers o Customer conversion rate o Delivery volume o Revenue o Customer retention o Customer acquisition cost o Customer lifetime value o Churn rate • Provide regular performance reports, forecasts, and recommendations to senior management. Team Leadership • Lead and develop the B2C sales team. • Setting individual and group goals and monitoring performance. • Train team members on prospecting, customer acquisition, negotiation, and closing. • Create a results-driven culture focused on customer and revenue growth Requirements\Bachelor's degree in business administration, marketing, sales, or related field. \5 to 7 years of sales or business development experience in the last mile delivery market in Saudi Arabia. \ Proven track record in achieving sales goals and acquiring new customers. Strong understanding of the Saudi market and B2C customer behaviour. \ Building a network of potential clients is highly preferred. Experience in e-commerce, logistics, delivery, or technology companies is preferred. Strong communication, negotiation and presentation skills

Requirements

• About the Role the employer is seeking an experienced, results-driven B2C sales person to lead the growth of its consumer-focused last mile delivery business across Saudi Arabia.
• The ideal candidate will have 5-7 years of solid B2C sales experience, preferably within last mile delivery, courier, e-commerce, express commerce, on-demand delivery, or technology-enabled consumer services.
• The candidate must have a strong understanding of the Saudi B2C market, proven experience in acquiring and growing a large number of consumer customers, an established network within relevant industries, and a proven track record in customer acquisition, demand generation, sales strategy, and revenue growth.
• Create a results-driven culture focused on customer and revenue growth Requirements\Bachelor's degree in business administration, marketing, sales, or related field.
• \ 5 to 7 years of sales or business development experience in the last mile delivery market in Saudi Arabia.
• Experience in e-commerce, logistics, delivery, or technology companies is preferred.

Skills