Front Office Manager

Job description

To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency Club. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must. A Front Office Manager is responsible for managing and directing front desk operations and welcoming guests in hotels or major corporations in Saudi Arabia. They supervise and train reception staff to ensure exceptional customer service is delivered in accordance with professional standards. Additionally, they handle complaints and resolve emergencies to ensure customer satisfaction and enhance the facility's positive image

Requirements

• Customer Service Management
• Problem Solving Ability
• Work Team Management
• Proficiency in English and Arabic
• Effective Communication Skills

Skills