Nutanix Engineer / Networking IT Support Engineer (Break and Fix Support)

Job description

Information for Networking (Break & Fix Support) Location: Saudi Arabia Employment Type: Freelance (Contact Based) Priority: High Role Overview (Immediate Hiring) We are looking for an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This independent, on-demand role requires a highly skilled professional who can efficiently diagnose, troubleshoot, and resolve hardware, network, and infrastructure related incidents while maintaining a high level of customer service and professionalism. The ideal candidate will possess strong technical experience in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluency in the English language. Key Responsibilities Provide on-site and remote Break & Fix support for network and infrastructure related incidents. Deploy, configure and manage Nutanix HCI environments (AOS, AHV, Prism). Perform system upgrades, patching and lifecycle management activities. Troubleshoot and resolve hardware, software, virtualization, and network issues. Diagnose and resolve network connectivity issues involving TCP/IP, VLANs, DNS, DHCP, and related technologies. Implement and support backup and disaster recovery solutions. Response to critical incidents and service requests takes place within agreed upon response times. Collaborate with global and regional teams on infrastructure and cloud-related projects. Maintain accurate technical documentation, incident reports and service records. Ensure professional interaction with end users and stakeholders customers at all times. Required Skills and Experience Experience in infrastructure, virtualization, networking, or IT support engineering. Strong hands-on experience with Nutanix ecosystem (AOS, AHV, Prism). Experience supporting VMware and/or Hyper-V environments. Strong understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching. Proven experience providing Break & Fix support in enterprise environments. Ability to diagnose and solve complex infrastructure and network problems. Experience in backup and disaster recovery solutions. Scripting experience using PowerShell and/or Python is beneficial. Mandatory Requirements Valid CCNA (Cisco Certified Network Associate) certification. Obtaining a passing score of no less than 90% in the induction assessment. Fluent English communication skills (spoken and written). Ability to work independently in customer facing environments. Professional behavior and strong customer service orientation. Preferred Qualifications Nutanix certification (NCP or higher). Experience with cloud platforms such as AWS, Azure, or GCP. Knowledge of automation tools such as Ansible and Terraform. Experience supporting enterprise network infrastructure. Interpersonal Skills Excellent verbal and written communication skills in English. Strong professionalism and customer facing skills. Ability to remain calm and effective during critical incidents. Proactive problem-solving mindset. Strong organizational and time management skills. Ability to work collaboratively within distributed teams. Commitment to providing high-quality technical support and customer satisfaction

Requirements

• Procurement of ICT network equipment
• distributed directory information services
• ICT network devices
• Use the repair manual
• Use precision tools
• ICT system management

Skills