Cashier

Job description

Purpose of the role: Acts as the final point of contact in the sales process, ensuring accurate and efficient processing of customer transactions. Provides excellent customer service, promotes value-added products and services, and maintains full accountability for assigned cash and workstation standards. Roles, responsibility and authority: Customer Focus • Provide friendly, professional, and efficient checkout experience to every customer. • Greet, engage, and thank customers, ensuring a positive impression of the store. • Support the store’s customer service program (e.g., Guest model) and contribute to CSI results. • Escalate customer complaints or issues promptly to the Operations Manager. Products & Services Sales • Promote add-on products, services, warranties, and accessories during checkout. • Support seasonal campaigns and promotional transactions in line with company procedures. Cash Handling, Safety & Security • Responsible for assigned float and reconciliation at end of shift. • Accurately process all transaction types (cash, card, vouchers, digital payments). • Immediately report discrepancies, shortages, or irregularities to the Operations Manager. • Comply with all cash handling SOPs, including opening, closing, and custody procedures. Workstation Standards • Maintain the cleanliness and organization of the cashier workstation. • Ensure compliance with model store guidelines at the checkout area. Team & Self-Development • Participate in training sessions and keep updated on new products and policies. • Demonstrate adaptability and a proactive approach to learning. Required Qualifications: • High school diploma or equivalent (Diploma/bachelor’s preferred). • 0-2 years of cashiering or customer service experience. • Proficiency in Arabic & English. • Basic math, computer literacy, and POS system knowledge. • Customer service orientation and attention to detail. • Flexibility to work shifts, weekends, and peak seasons. Cashiers operate the cash register, receive payments from customers, issue receipts and return change due

Requirements

• manage theft prevention
• customer service
• use different communication channels
• process payments
• ensure customer focus
• issue sales invoices

Skills