Sales Assistant

Job description

Sales Assistant Role Summary: This role supports the sales team and commercial team in managing customer accounts by handling account related routine, coordinating internal processes and maintaining accurate records. The role focuses on day-to-day account coordination and customer support including payment follow-up. This position will also be responsible for managing all activities related to office administration. Responsibilities/Accountabilities-1. Customer Account Support • Support all customer accounts with routine operational and administrative activities. • Maintain regular communication with clients to ensure timely flow of information, follow up on issues, and support invoices and statements of accounts for payment related activities. • Escalate business or service issues to senior members of the sales team as required. 2. Focus on Relationship and Learning • Build strong working relationships with customers and internal stakeholders. • Manage small clients to develop account management skills. • Develop product knowledge, technical understanding, applications, etc. • Support continuous improvement in customer service and internal processes. 3-Sales reports and analysis • Assist in preparing regular sales and customer performance reports. • Support analysis of sales trends, forecasts, and open orders for assigned customers. • Maintain accurate customer SA data and documentation. 4. Forecast Support • Support the collection of customer forecast information and maintain shared forecast files. • Assist in preparing FC vs. Actual vs. Open Orders reports. • Support expected downloads and system updates as instructed. 5. SAP master data support • Assist in maintaining customer SAP master data, including Ship To/Sold records. • Support for material extensions and basic master data queries. • Ensuring the accuracy and completeness of customer data. 6. Office Management - • Facilitating the renewal of government office licenses, other registered documents, and office insurance. • Vendor management (office supplies, water supply, plant maintenance, cleaning service,), • Equipment management/maintenance, courier services. • Translate Arabic documents to support any local and global support requirements. Requirements (Education, Experience, Competencies and Specific Job Requirements): • Degree or Diploma in Chemical/Mechanical Engineering or Chemistry qualification. • Graduate/work experience with technical support, sales, customer service, sales management, or business operations. Exposure to customer facing or account support roles is an advantage. • Arabic language skills are mandatory

Requirements

• prevent shoplifting
• characteristics of services
• examine merchandise
• company policies
• provide customer guidance on product selection
• identify customer's needs

Skills