Service Engineer

Job description

Not just a job, but a career the employer, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do. Technical Support & Troubleshooting • Provide prompt and effective technical support for the employer automation systems, including: • CENTUM VP / CS3000 Distributed Control Systems (DCS) • ProSafe-RS Safety Instrumented Systems (SIS/ESD) • Plant Resource Manager (PRM) • FAST/TOOLS and STARDOM platforms • Investigate, diagnose, and resolve hardware, software, networking, and application-related issues reported by customers. • Perform root cause analysis and recommend corrective and preventive actions. Maintenance & Lifecycle Services • Execute preventive, predictive, and corrective maintenance activities on the employer systems. • Perform system upgrades, migrations, software updates, and hardware replacements in accordance with the employer standards. • Ensure optimal system performance, reliability, and availability through proactive maintenance practices. Engineering & System Modifications • Implement online and offline system modifications, enhancements, and expansions. • Support engineering activities including configuration, database modifications, graphics development, logic changes, and testing. • Participate in system commissioning, start-up, acceptance testing, and shutdown activities. Customer Engagement & Training • Maintain high levels of customer satisfaction through professional service delivery and timely issue resolution. • Conduct customized training programs and technical workshops for customers. • Provide technical consultation and recommendations to improve plant performance and system availability. Business Development Support • Identify opportunities for additional services, upgrades, lifecycle solutions, and maintenance agreements within existing customer accounts. • Support the employer's service growth initiatives through customer engagement and value-added service delivery. Site Support & Travel • Provide on-site support at customer facilities across Saudi Arabia based on Al Hassa, including offshore and remote locations when required. • Undertake short-term and long-term resident engineer assignments based on business and customer requirements. about our Employee the employer process!

Requirements

• Bachelor's Degree in
• Instrumentation & Control Engineering
• Electronics Engineering
• Electrical Engineering or related discipline
• Minimum 5–8 years of hands-on experience with the employer systems, including
• CENTUM VP / CS3000
• ProSafe-RS
• PRM (Plant Resource Manager)
• Strong working knowledge of
• UGS
• Unit Operations
• SEBOL
• Foundation Fieldbus
• Modbus
• Profibus
• OPC (DA/UA)
• Industrial Ethernet and Networking
• FAST/TOOLS
• STARDOM
• Proven experience in
• DCS/SIS engineering and maintenance
• System troubleshooting and diagnostics
• Plant commissioning and start-up activities
• Oil & Gas, Petrochemical, Power, or Process Industries
• Required Competencies

Skills