Cluster Sales Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, FAS Hospitality Company L.L.C. The franchisee is a separate company and a separate employer from the employer The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by the employer Job Summary: • Responsible for proactively soliciting and managing group/catering-related opportunities. • Manages group/catering opportunities not handled by the Event Booking Center. • Actively up-sells each business opportunity to maximize revenue opportunity. • Achieves personal and team related revenue goals. • Ensures business is turned over properly and in a timely fashion for proper service delivery. • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. • Provide service to our customers in order to grow share of the account on behalf of the company

Requirements

• High school diploma or GED
• 2 years' experience in the sales and marketing, guest services, front desk, or related professional area
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• CORE WORK ACTIVITIES
• Understanding Markets & Maximizing Revenue
• Identifies new group/catering business to achieve personal and property revenue goals
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
• Closes the best opportunities for the property based on market conditions and property needs
• Monitors same day selling procedures to maximize room revenue and control property occupancy
• Gains understanding of the property’s primary target customer and service expectations
• serves the customer by understanding their business
• business issues and concerns, to offer better business solution both prior to, and during the program/event
• Conducting Daily Sales Activities
• Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
• Uses sales resources and administrative/support staff effectively
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Providing Exceptional Customer Service
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Services our customers in order to grow share of the account
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards
• Provides excellent customer service consistent with the daily service basics of the brand
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
• Sets a positive example for guest relations

Skills