Sales Consultant

Job description

Purpose of the role: Supports the store’s success by contributing to customer satisfaction, sales performance, and profitability while ensuring a consistent shopping experience aligned with company standards. Roles, responsibility and authority: Customer Focus • Contribute to delivering a positive shopping experience for every customer interaction. • Engage with customers in a professional and approachable manner, responding to their needs and providing accurate information. • Support the implementation of the company’s customer service program and contributes to achieving customer satisfaction indicators. • Maintain the cleanliness, order, and accurate pricing of the assigned section to enhance customer experience. • Adhere to company standards on personal appearance, uniform, and overall cleanliness. Sales of Products & Services • Work towards achieving personal and store-level sales and service targets. • Monitor progress against sales objectives and highlight opportunities or gaps to the line manager. • Apply product and service knowledge to guide customers and promote value-added offerings. • Provide input to store management on customer needs, competitor activity, and potential areas for improvement. • Participate in seasonal campaigns and promotions in line with company guidelines. Visual Merchandising • Supports the implementation of planograms, displays, and promotional layouts in alignment with company standards. • Ensures products in the assigned section are available, properly presented, and accurately priced. • Contribute to maintaining store appearance through regular recovery and organization of displays. Safety & Security • Observes and reports potential security or safety concerns to the line manager. • Contributes to minimizing stock losses by following shrinkage management practices. • Acts in compliance with company policies and procedures. Inventory Management • Assists in managing stock levels, including accurate cycle counts and timely availability of received products on the sales floor. • Ensure newly received items are displayed promptly and made available for customer purchase. • Contribute to reducing clearance and open-box product ratios by supporting effective stock handling. Self-Development • Demonstrates commitment to continuous learning and adapts positively to change. • Participates in training sessions and team meetings to build product knowledge and enhance performance. • Seeks opportunities to broaden skills and knowledge in customer service, sales, and store operations. Required Qualifications: • High school diploma or higher; Diploma/bachelor’s degree preferred. • 0-2 years of retail sales or customer service experience. • Strong communication skills in Arabic & English. • Basic numerical, computer, and POS system skills. • Flexibility to work shifts, weekends, and peak seasons

Requirements

• Purpose of the role: Supports the store’s success by contributing to customer satisfaction, sales performance, and profitability while ensuring a consistent shopping experience aligned with company standards.
• Roles, responsibility and authority: Customer Focus
• Contribute to delivering a positive shopping experience for every customer interaction.
• Maintain the cleanliness, order, and accurate pricing of the assigned section to enhance customer experience.
• Required Qualifications:
• High school diploma or higher
• Diploma/bachelor’s degree preferred.
• 0–2 years of retail sales or customer service experience.
• Strong communication skills in Arabic & English.

Skills