Reception Manager

Job description

## Overview The Front Office Manager will lead front desk and guest-service operations at Silver Sands Beach, Jeddah, ensuring a welcoming, efficient, and professional experience for all guests. The role will supervise the front office team, coordinate with other departments, and support smooth daily operations. ## Job Description * Manage reception, guest services, bookings, check-in/check-out, and cashiering procedures. * Lead, schedule, train, and motivate the front office team. * Handle guest inquiries, complaints, feedback, and service recovery. * Coordinate with housekeeping, maintenance, security, and operations teams. * Maintain accurate guest records, reports, payments, and shift handovers. * Ensure compliance with company policies, safety standards, and Saudi regulations. * Support VIP visits, special events, peak periods, and seasonal operations. * Monitor guest satisfaction and identify opportunities to improve service quality. ## Desired Skill & Expertise * Diploma or bachelor’s degree in Hospitality, Hotel Management, Business Administration, or a related field. * 3-5 years of front office or guest-service experience, preferably in a resort, beach club, hotel, or leisure destination. * Previous supervisory or management experience. * Excellent English communication skills, Arabic is preferred. * Strong leadership, organization, problem-solving, and customer-service skills. * Knowledge of booking systems, Microsoft Office, cash handling, and guest-relations procedures. * Professional appearance and ability to work shifts, weekends, and public holidays. About this profession: A Front Office Manager is responsible for managing and directing front desk operations and welcoming guests in hotels or major corporations in Saudi Arabia. They supervise and train reception staff to ensure exceptional customer service is delivered in accordance with professional standards. Additionally, they handle complaints and resolve emergencies to ensure customer satisfaction and enhance the facility's positive image. • Manage and direct front desk operations and guest welcoming • Train and schedule reception staff members • Handle customer complaints and resolve emergencies • Ensure adherence to the facility's professional service standards

Requirements

• Qualification: Degree in Hotel Management, Hospitality or equivalent
• Skill: Previous supervisory experience in the hospitality or customer service industry
• Skill: Excellent communication skills and proficiency in multiple languages if possible
• Skill: Customer Service Management
• Skill: The ability to solve problems
• Skill: Managing work teams
• Location: Makkah Al-Mukarramah region

Skills