Customer Experience Specialist

Job description

Müller’s Solutions is seeking an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints. This role is responsible for analyzing the end-to-end customer journey, identifying areas for improvement, and working with cross-functional teams to implement changes. This includes analyzing customer feedback and CX metrics, translating customer insights into actionable recommendations, and collaborating with multiple teams to improve customer services

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 4+ years of professional experience in Customer Experience (CX)
• Strong understanding of customer journey mapping and customer experience methodologies
• Experience identifying customer segments, pain points, experience gaps, and improvement opportunities
• Ability to analyze the end-to-end customer journey
• Experience collaborating with cross-functional teams
• Strong ability to collect, monitor, and analyze customer feedback and CX metrics
• Experience translating customer insights into actionable recommendations
• Strong analytical, communication, stakeholder-management, and problem-solving skills
• Ability to work effectively in a cross-functional and fast-paced environment.

Skills