Business Development Manager ( SMB Team Lead)

Job description

About Us We're not just another booking tool - we're the operational brains behind smarter restaurants, cafés and hotels. And yes, we are growing fast. With a continued focus on simplifying hospitality, the employer has become the guest experience platform of choice in the region and beyond. Are you ready to provide smarter service? This is my service. Functionality in a Nutshell At the employer, growth is driven by execution. This role is not about account management, it is about closing new business and increasing revenue. We are looking for a high-performing Business Development Manager to own the full SME sales cycle, from first conversation to signed deal. This is a hands-on, individual contributor role focused solely on pipeline transformation and revenue generation. What you'll do This is not a traditional management role. We are looking for a high-intensity, execution-driven Team Leader - SME Sales (GCC) who can close deals and lead from the front, pushing the team to consistently achieve and exceed goals. This is a player-coach role, and you will own your stake as you manage and scale a team of 2-4 Business Development Managers. You will be expected to have structure, discipline and strategy, while maintaining a strong personal contribution to revenue. • Own and achieve team revenue targets and individual sales targets • Lead, manage and drive a team of 2 to 4 SME Sales Managers to consistently hit targets • Close high value or strategic deals personally and lead by example • Drive a high performance, high accountability culture within the team • Monitor the health of the pipeline, and Conversion rates, sales activity daily • Enforce strong CRM discipline, forecast accuracy, and reporting standards • Train team on discovery, demos, objection handling, and closing techniques • Identify performance gaps and take immediate corrective action • Optimize and optimize sales processes, playbooks, and execution strategies • Work closely with marketing and SDR teams to ensure consistent pipelines are created • Collaborate with Customer Success for seamless onboarding and retention • Provide actionable feedback to product and marketing based on market insights What We Look for • Proven track record as the best Performer/Closer • Experience managing or directing sales teams in a high-performance environment • Deep understanding of the GCC market and SMB customer landscape • Data-driven mindset with a strong focus on pipeline management and conversion optimization • Highly driven, competitive and execution-focused personality What We Offer You We believe you will love working at the employer! • We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office and hybrid work settings. • We offer highly competitive compensation packages, including bonuses and stock potential. • We prioritize personal development and offer regular training and an annual educational grant to take on new challenges and grow your career in a high-growth environment. • We provide autonomy, direction and challenging goals that create amazing opportunities for you and the company

Requirements

• Proven track record as the best Performer/Closer
• Experience managing or directing sales teams in a high-performance environment
• Deep understanding of the GCC market and SMB customer landscape
• Data-driven mindset with a strong focus on pipeline management and conversion optimization

Skills