Contact Center Specialist

Job description

the employer Boecker Saudi Arabia is looking for an enthusiastic and customer focused Customer Service Coordinator to join our team. This position is intended for Saudis only., ensuring timely follow-up and an exceptional customer experience. Working hours: 4 hours per day, 6 days per week (staggered shifts) Work model: Hybrid (office and remote) You will be responsible for the following: • Receive and manage customer inquiries via all communication channels. • Record all customer and potential inquiries in the ICABS system. • Allocate forecasts to the sales consultant assigned to each branch. • Notify the appointed consultant immediately. • Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted or converted into a sale. • Escalate any delays or unanswered actions to the Branch Manager (BM) and Area Sales Manager (ASM). • Maintain accurate records and ensure excellent customer service at all times. • Saudi citizen only. • College students, recent graduates, or candidates looking for a flexible, part-time opportunity are encouraged to apply

Requirements

• This position is intended for Saudis only.
• Saudi citizen only.

Skills