Customer Service Manager

Job description

Lead the customer service team and ensure customer satisfaction by effectively resolving inquiries and complaints. Build strong relationships with customers and analyze their feedback to improve services and identify upselling opportunities. Implement process improvements for the service department and develop policies and procedures. Design training programs for service representatives, enhance team skills, and provide ongoing guidance

Requirements

• Experience leading a customer service team
• Experience analyzing sales and customer data
• Knowledge of process improvement and workflow management
• Proficiency in developing and implementing internal policies and procedures
• Experience in training and human resources development
• Knowledge of regulatory compliance and industry standards

Skills