E-Commerce & Marketplace Operations Executive

Job description

We are looking for an E-Commerce & Marketplace Operations Executive to manage the day-to-day operations of our e-commerce store and marketplaces, including Zid, Amazon, Trendyol, and other sales channels. The role will be responsible for the full order lifecycle - from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues. The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners. Key Responsibilities E-Commerce & Order Fulfillment • Manage and monitor daily orders through the Zid Dashboard. • Review and process incoming orders and ensure they are ready for fulfillment. • Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery. • Coordinate Picking, Packing & Order Fulfillment with the warehouse team. • Monitor pending and delayed orders and take immediate action to resolve issues. • Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns. • Ensure orders are processed and shipped within the required turnaround time. Marketplace Operations • Manage daily operations across Amazon, Trendyol, and other marketplaces. • Process and monitor marketplace orders according to each platform’s requirements and SLA. • Ensure order and shipment statuses are updated accurately. • Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues. • Coordinate inventory availability across the website and marketplaces. • Identify and resolve operational issues that may negatively impact marketplace performance. • Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization. Inventory & Branch Coordination • Monitor inventory availability across the e-commerce store and marketplaces. • Coordinate with the warehouse and branches to ensure stock availability. • Manage and follow up on stock transfers and replenishment between the warehouse and branches. • Monitor low-stock and out-of-stock items and escalate when replenishment is required. • Identify and resolve discrepancies between physical and system inventory. • Ensure accurate SKU and barcode mapping across all sales channels. Shipping & Logistics Operations • Manage daily operational coordination with courier and logistics partners. • Ensure orders are assigned to the appropriate shipping provider. • Monitor AWB creation, shipment pickup, delivery, and shipment status. • Follow up on delayed, failed, or returned shipments. • Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues. • Monitor recurring shipping problems and escalate them when required. Operations Control & Reporting • Ensure accurate and timely order status updates across all systems and marketplaces. • Conduct daily follow-ups on pending, delayed, and exception orders. • Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics. • Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors. • Identify recurring operational issues and implement corrective actions. • Recommend process improvements and automation opportunities to increase efficiency and reduce manual work

Requirements

• 2–4 years of experience in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role.
• Hands-on experience in order processing, inventory management, fulfillment, and logistics operations.
• Experience with Amazon Seller Central and other marketplaces is preferred.
• Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations.
• Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers.
• Good knowledge of Excel / Google Sheets.
• Strong organizational, follow-up, and problem-solving skills.
• Ability to manage a high volume of orders and coordinate across multiple teams.
• Strong attention to detail and ability to take ownership of daily operations.
• Key Performance Indicators (KPIs)
• On-Time Fulfillment Rate
• Order Accuracy
• Marketplace SLA Compliance
• Pending & Delayed Orders
• Order Cancellation Rate
• Inventory Accuracy
• Stock Availability
• Return & Failed Delivery Rate
• Issue Resolution Time
• Overall Operational Efficiency

Skills