Customer Relations Manager

Job description

Manage and grow the merchant and business scientist portfolio while building strong relationships with decision makers. Monitor transactions, payment activities, and merchant performance to identify upsell opportunities through the employer Execute cross‑sell and upsell initiatives and develop growth plans to increase revenue. Ensure account health, proactively resolve issues, and conduct regular visits. Handle escalations, maintain ownership, and support continuous merchant growth. Prepare portfolio reports covering performance, risks, and action plans

Requirements

• Proven experience in account growth, client retention, upselling or cross‑selling
• experience in fintech

Skills