Customer Service Specialist

Job description

Provides technical support to customers via phone at a financing company, including tasks of setting indicators and performance and quality standards in customer service, participating in updating customer service procedures and guidelines, developing programs to enhance the quality and professionalism of customer service systems, identifying strengths and weaknesses in customer service systems and satisfaction, preparing specialized documents and reports for presentation and storage

Requirements

• More than one year of experience in the field of telephone customer service
• High school diploma

Skills