Collection Specialist

Job description

The Collection Specialist plays a crucial role in managing customer accounts and accounts receivable. The tasks include reviewing customer accounts and prioritizing collection activities, following up on due and overdue invoices, securing payment commitments, and recording them. The role also involves resolving disputes and maintaining relationships with customers and their finance teams, analyzing financial transactions, and forecasting payments. Additionally, preparing reports and forecasts on collections and overdue balances, identifying trends in delays, and improving collection performance are key responsibilities.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field
• 0–3 years of experience in Collections, Accounts Receivable, Credit Control, Finance, or Customer Account Management
• Fluency in Arabic and English, both spoken and written
• Understanding of receivables, invoice management, collection processes, and account reconciliation
• Proficiency in Microsoft Excel
• Ability to analyze account balances and prepare collection reports and forecasts
• Communication and negotiation skills
• Consistent follow-up, attention to detail, and accurate recordkeeping

Skills