Customer Communications Lead

Job description

the employer connects users with preferred transportation to simplify daily travel. The role manages communication channels with passengers and drivers across all platforms. Sets priority rules and ensures the right message reaches at the right time. Owns the company's communications log. Governs communications across teams and channels. Arbitrates competing send operations. Designs and runs A/B testing programs for content. Defines key performance indicators for each message. Transforms experiment results into documented content standards for the brand

Requirements

• proficient sales
• proficient stakeholder management

Skills