Store Supervisor

Job description

The Store Supervisor role involves managing full store operations for standard branches in Makkah and Jeddah. The role focuses on achieving sales targets, enhancing customer experience, and ensuring operational excellence while adhering to company standards. Responsibilities include overseeing store opening, closing, readiness, cleanliness, and brand display. Ensures excellent customer service and resolves complaints. Guides the store team on daily performance, scheduling, and productivity, providing on-floor coaching and team development. Manages product availability, stock accuracy, and merchandising, monitors fast and slow moving items, and reports inventory gaps. Ensures accurate invoicing, POS usage, and compliance with insurance transactions. Monitors store expenses, ensures cost efficiency, and handles cash. Tracks pending orders and works to reduce undelivered sales. Reports store performance, risks, and issues to the Area Manager and coordinates with merchandising, marketing, and operations departments. Enforces company policies, procedures, and operational standards, acting as a role model for professionalism and discipline

Requirements

• 3–5 years experience in retail or optical operations
• proficient in achieving sales targets and improving conversion rates and average transaction value
• knowledge of executing promotions and daily sales follow‑up
• proficient in managing store operations including opening, closing, and readiness
• proficient in delivering excellent customer service and resolving complaints
• proficient in supervising and guiding store team on daily performance, scheduling, and productivity
• proficient in on‑floor coaching and team development
• proficient in maintaining store cleanliness and brand standards
• proficient in managing maintenance, operational issues, and store needs
• proficient in ensuring product availability, stock accuracy, and proper merchandising
• proficient in monitoring fast/slow‑moving items and reporting inventory gaps
• proficient in accurate invoicing, POS usage, and compliance with insurance transactions
• proficient in monitoring store expenses and ensuring cost efficiency and cash handling
• proficient in tracking pending orders and reducing undelivered sales
• proficient in reporting store performance, risks, and issues
• proficient in coordinating with merchandising, marketing, and operations departments
• proficient in adhering to company policies, procedures, and operational standards
• proficient in acting as a role model for professionalism and discipline
• Bachelor’s degree, preferably in Optics or related field

Skills