Receptionist

Job description

Exceptional hospitality starts with you. When you join our Hotels team, you will brighten guests’ days every shift. You will greet guests and complete check‑in, verifying details, assigning rooms, issuing keys and providing welcome materials or bell service. You will support efficient check‑out by verifying charges, handling payments, issuing receipts and using the point‑of‑sale system accurately. You will demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions and local area information to assist guests. You will promote hotel services using up‑selling techniques to maximize room and service revenue. You will respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now with urgency and discipline
• Proficient knowledge of hotel offerings, room types, rates, promotions and local area information
• Proficiency in up‑selling techniques
• Experience with point‑of‑sale system

Skills