Contact Center Agent

Job description

This role is responsible for providing support and services to customers. Tasks include handling inquiries, complaints, and requests, and providing information about products and services. Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

Requirements

• listen actively
• characteristics of services
• credit card payments
• adapt to changing situations
• process data
• create solutions to problems

Skills