E-commerce Customer Service & Order Support Specialist

Job description

This role requires high communication and problem-solving skills. It involves responding to customer inquiries across various channels, tracking orders from start to finish, handling returns and replacements, and coordinating with branches and warehouses. It also requires logging cases and following up until resolution, and collaborating with the team to improve services.

Requirements

• 2+ years of experience in e-commerce customer service or online retail
• practical experience in order operations: tracking, returns, replacement, following up with shipping companies
• Arabic writing skills with a dialect understandable to Saudi customers, and practical English
• proficiency in Excel or Google Sheets at a daily reporting level
• direct experience on Zed or Salla platform
• ticketing system or CRM
• ClickUp or Asana
• previous interaction with the employer, Aramex, Spel, or iMile

Skills