Account Manager - Retention

Job description

Join the employer, a rent‑now‑pay‑later platform transforming the rental market in Saudi Arabia. The Account Manager will handle client retention for an assigned portfolio, initiating contact at least three months before contract expiry, understanding client needs, negotiating renewal terms, and coordinating internally to complete renewals on time. Initiate renewal discussions; manage the end‑to‑end renewal process; communicate the employer’s value proposition; negotiate within company policies; coordinate with internal teams for approvals; liaise with landlords and brokers as needed; work with the Customer Experience team to resolve issues; maintain an accurate CRM pipeline with contact history, feedback, expected close dates, and next steps; identify at‑risk clients and take proactive actions; record non‑renewal reasons and suggest process improvements; provide regular retention performance reports, forecasts, and challenges.

Requirements

• 1-2 proven years of experience in account management, client relationship management, or customer retention
• strong sales experience with demonstrated ability to achieve targets and close deals
• experience in real estate, property leasing, financial services, or subscription‑based businesses preferred
• excellent negotiation, objection‑handling, and relationship‑building skills
• strong communication skills in Arabic
• proficiency in English preferred
• ability to manage multiple accounts, follow up consistently, and meet deadlines
• experience using CRM systems and maintaining accurate client records
• ability to collaborate effectively with Customer Experience, Credit Assessment, and other internal teams.

Skills