Customer Experience Specialist

Job description

The Customer Experience Specialist at the employer Boecker manages contact to strengthen customer relationships and retain them. Works as part of a multi‑functional team collaborating with internal teams and external stakeholders. Supports branches in retention, renewals and increasing revenue through price increases and up‑selling. Manages complaints by identifying and resolving them within set timelines. Identifies alert customers and works to revive accounts. Provides recommendations and suggestions to branches for improvement. Conducts regular reviews and terminates non‑revivable accounts. Analyzes data to pinpoint challenging areas and improve month‑on‑month performance. Shares monthly dashboard with analysis and recommendations.

Requirements

• Must be a Saudi candidate
• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service or related field
• At least 1 year experience in customer success, telesales, inside sales, customer service or account management
• Strong communication and telephone selling skills
• Proficient in English and Arabic

Skills