Loss Prevention Manager

Job description

Manages daily department functions to ensure protection of property assets, employees, guests and premises. Maintains logs, certifications and documents required by law and standard operating procedures. Trains staff on emergency procedures and implements accident and fire prevention measures. Focuses on guest and employee satisfaction while achieving the operating budget. Assists the Director of Engineering in fire prevention programs and emergency preparedness. Conducts hazard and risk assessments and quarterly OSHA safety audits, tracks incidents and manages hazard abatement. Develops detailed shutdown procedures to secure all areas at appropriate times. Complies with applicable laws and safety regulations. Follows key control guidelines in loss prevention and property. Creates a monthly checklist for CCTV equipment, alarmed doors and duress alarms to ensure full functionality. Incorporates recording system inspection into interior and exterior patrols. Follows Duty of Care process to protect guests and employees. Monitors all unusual activities around the property that could affect guest and employee well‑being. Handles complaints, settles disputes and resolves grievances. Implements action plans to monitor and control risk. Oversees all loss prevention operations including patrols, emergency response, investigations, shipping and receiving, electronic key system and manager on duty responsibilities. Leads the Accident Prevention Committee and first‑aid program for guests and employees. Manages the claims process and monitors General Liability and Workers’ Compensation cases. Communicates safety procedures, ensures employee understanding of safety codes and monitors related processes. Emphasizes teamwork and close collaboration with other departments as a crime deterrent. Builds mutual trust, respect and cooperation among team members. Provides personal assistance, medical attention and emotional support to coworkers or customers. Serves as a role model for appropriate behavior. Utilizes interpersonal and communication skills to lead, influence and encourage others while advocating sound financial and business decisions with honesty and integrity

Requirements

• High school diploma or GED
• 4 years experience in security or loss prevention
• OR 2‑year degree from an accredited university in Criminal Justice or related field
• 2 years experience in security or loss prevention
• proficient in managing fire prevention programs
• knowledge of hazard and risk assessments and OSHA safety audits
• proficient in compliance with laws and safety regulations
• knowledge of key control principles
• proficient in creating monthly CCTV and alarm checklists
• proficient in monitoring unusual activities
• experience handling complaints and dispute resolution
• proficient in implementing risk mitigation action plans
• experience overseeing loss prevention operations
• proficient in leading Accident Prevention Committee
• proficient in first‑aid program management
• proficient in claims process management
• proficient in communicating safety procedures
• proficient in building teamwork and inter‑departmental collaboration
• proficient in providing personal assistance and medical support.

Skills