Workshop Manager

Job description

The Workshop Manager leads daily workshop operations to achieve labour sales, productivity and efficiency targets aligned with brand KPIs. Manages workload distribution, bay allocation, technician capacity and job progression to minimise vehicle turnaround time. Ensures compliance with OEM repair standards, service bulletins and diagnostic procedures. Monitors work‑in‑progress orders for timely completion and revenue realization. Delivers workshop revenue, labour sales and gross profit across mechanical, electrical, body‑paint and accessory sections. Drives growth through Vehicle Health Checks, menu pricing and upselling via Service Advisors. Controls operational costs including consumables, overtime, subcontracting and warranty rework within approved budgets. Analyzes financial performance and implements corrective actions to improve profitability and cost efficiency. Enhances customer satisfaction by meeting delivery timelines, ensuring quality repairs and providing transparent communication. Handles escalated complaints with ownership and root‑cause corrections. Works closely with Service Advisors for accurate diagnosis, realistic promise times and clear job approvals. Maintains consistent service quality across all workshop activities. Leads, coaches and develops a team of supervisors, foremen, team leaders, technicians and apprentices, fostering a high‑performance culture focused on productivity, quality, accountability and continuous improvement. Manages technician certification in line with OEM standards

Requirements

• proficient in Excel
• experience in repair and maintenance
• sales experience
• team leadership skills
• knowledge of compliance standards

Skills