Service Coordinator

Job description

The Service Coordinator manages maintenance bookings, plans workshop capacity and communicates with customers to ensure after-sales operations run smoothly. Coordinates appointments via calls, online platforms, and incoming customers, and optimizes shop load by aligning technician availability, department capacity, and service priority. Communicates with clients to confirm appointments, send reminders, and coordinate mobility solutions such as replacement cars and transportation services. Supports advisors by following up on repair orders and escalating overdue cases, and ensures customer data is updated in the dealer management system. Prepares periodic reports on the volume of bookings, attendance rates, and workshop capacity utilization, and identifies operational gaps to be presented to the service manager

Requirements

• sales

Skills