Customer Solutions Manager

Job description

Key role in the Customer Solutions team at Ookla. Responsible for delivering high-quality solutions that meet user and client needs. Duties include serving as primary contact for top customers, developing relationships across business and technical units, training clients on the product suite, resolving issues and coordinating escalations, engaging with senior executives, attending client meetings, continuously expanding knowledge of new technologies, and leveraging AI tools to improve reporting, analysis, communication, and automation opportunities

Requirements

• 5 - 10 years of enterprise-level technology support or account management experience
• strong technical problem‑solving skills and ability to adapt to new technologies
• experience with Tableau, SQL and advanced Excel functions
• knowledge of data modeling and AI/ML
• familiarity with internet, the employer and broadband technologies
• some experience with RAN/RF
• excellent verbal and written communication with clients and internal audiences
• knowledge of Ookla’s product offerings or similar technology products
• ability to travel regularly for client meetings and corporate events
• strategic thinking with big‑picture perspective
• B.A./B.S. degree or equivalent, Master’s degree or international business education a plus

Skills