Client Manager

Job description

The role of Client Manager at the employer focuses on building and nurturing relationships with Small and Medium Business accounts, ensuring client satisfaction, driving revenue growth and expanding opportunities across the technology and cloud solution portfolio with a strong focus on AWS solutions. The manager uses modern technology sales methodologies to understand business needs and deliver tailored solutions that support digital transformation. He/she manages strategic client relationships using consultative selling, strategic planning and account management, coordinating with our global office network and technical architects to deliver exceptional experiences. The role achieves revenue and margin targets, reduces client churn, maximizes retention and identifies upsell and cross‑sell opportunities throughout the customer lifecycle. Collaborates with stakeholders to identify business opportunities, provide strategic guidance on AWS solutions and contribute to revenue growth. Utilizes CRM tools to manage accounts, opportunities, sales pipelines and forecasts. Proactively identifies, develops, negotiates and closes new business opportunities, analyzing customer requirements and planning strategically across geographies to meet sales quotas and KPIs. As the primary point of contact, addresses client challenges, ensures satisfaction and leads contract, pricing and service agreement negotiations. Partners with internal teams to translate client requirements into scalable technology and AWS cloud solutions delivering measurable business results

Requirements

• extensive knowledge of modern technology sales methodologies
• expertise in cloud services and market trends
• strong sales and business acumen with consultative and solution‑based selling
• strategic account planning and achieving revenue targets
• proficiency in Excel
• knowledge of AWS cloud
• familiarity with Git
• sales experience

Skills