Sales Advisor

Job description

The role aims to deliver excellent customer service by identifying customer needs, offering advice, demonstrating suitable products, and building relationships with key customers to achieve sales targets and foster loyalty. Greet each customer warmly, ask questions to determine needs, confidently recommend and demonstrate appropriate items, suggest complementary products, and close the sale. Accept cash or authorized payments, issue receipts, and provide professional cash‑point service. Handle customer complaints in line with after‑sales policy. Maintain product knowledge, fashion trends, and in‑store promotions. Uphold personal grooming standards, keep wrap stands, fitting rooms, and stock areas clean and organized. Check stock daily and inform the store manager of low stock for replenishment. Comply with company policies including refunds, exchanges, security, health and safety. Register customers in the database using the POS system. Minimize stock loss through vigilance on the sales floor and fitting rooms

Requirements

• Excel
• sales
• customer service
• policies and procedures

Skills