Guest Relations Host

Job description

The Guest Relations Host is the primary point of contact for guests within the hotel, handling their comments and requests with sensitivity and professionalism. They follow up on service recovery procedures to ensure guest satisfaction. They coordinate special experiences and gifts in cooperation with the concierge team, butler service, and provisioning. They coordinate the arrival and departure of VIP guests and guests with special needs. They ensure the timely delivery of all personal amenities. They work with various hotel departments to ensure seamless service. They participate in daily meetings to share guest insights and service priorities. They adhere to the hotel's standards of appearance, etiquette, and communication. They demonstrate exemplary behavior and cultural awareness that aligns with a luxury brand

Requirements

• Maintaining confidentiality
• compliance
• hotel management
• guest experience
• experience in dealing with guests
• proficiency in communication skills

Skills