Customer Service Executive

Job description

The role of Customer Service Executive involves multiple tasks, including working with SAP, React, cybersecurity, sales, customer service, teamwork, and quality assurance. Tahaluf is the largest B2B live and on-demand events organizer in Saudi Arabia, with a collaborative and creative culture. We would be happy to have you join our ambitious team. You will provide support to the Customer Service Team Leader in the day-to-day delivery of customer service across an assigned portfolio of events. You will work closely with our outsourced contact center partner, internal event teams, and customers to ensure queries are resolved within departmental SLAs. The role also includes supporting customer escalations, service reporting, quality assurance, and continuous improvement. We are looking for someone who is equally comfortable resolving complex exhibitor issues, coordinating with internal stakeholders, and analyzing customer service data to identify opportunities for improvement

Requirements

• SAP
• React
• cybersecurity
• sales
• customer service
• teamwork
• quality assurance

Skills