Sales Associate

Job description

The Sales Associate represents the brand by maximizing sales and delivering exceptional customer service. Responsibilities include maintaining store standards, supporting visual merchandising, and enhancing the overall retail experience as directed by the Store Manager or Assistant Store Manager. Duties: greet customers and help select products; convert window shoppers into buyers through proactive engagement; promote the loyalty program to boost repeat sales; follow the GUEST model (Greet, Understand, Explain, Sell, Thank); suggest cross‑selling opportunities based on brand knowledge; educate customers on product features, benefits, and care; maintain a professional and well‑groomed appearance; work extended hours during peak periods; stay updated on product knowledge to reduce stock loss; display products according to layout and VM guidelines; manage clearance stock and inventory records; upsell and cross‑sell to increase sales; operate the POS system accurately and process payments; balance cash drawer and issue receipts, refunds, and change; ensure store security and follow loss‑prevention policies; replenish and re‑merchandise floor stock to ensure availability

Requirements

• bachelor’s degree
• effective communication and interpersonal skills
• previous sales experience preferred

Skills