Call Center Employee

Job description

A call center employee is the worker responsible for receiving incoming calls, responding to inquiries, and providing technical or business support to customers in accordance with company policies. The work requires accurate documentation of information and the use of customer relationship management (CRM) systems to ensure orders are tracked and issues are resolved as quickly as possible

Requirements

• Effective communication
• active listening
• Proficiency in the Arabic language
• Use of CRM systems

Skills