Service Advisor

Job description

The Service Advisor is the primary customer touchpoint in the after‑sales journey, owning the service experience from vehicle reception to final delivery. Greets customers professionally, accurately captures vehicle concerns, and performs a complete walk‑around inspection. Prepares detailed repair orders with clear job descriptions, transparent estimates and timelines, and obtains customer approvals. Proactively identifies additional repair needs and recommends value‑added services aligned with OEM intervals. Coordinates closely with workshop supervisors and technicians to monitor progress and ensures no unnecessary delays. Maintains proactive communication with customers regarding job status, revisions and delivery scheduling. Achieves monthly targets for labour, parts and value‑added sales such as tyres, batteries, accessories and service contracts. Promotes menu pricing, service packages and preventive maintenance plans. Hands over completed vehicles explaining work performed, invoice details and future service recommendations, and conducts post‑service follow‑up calls to confirm satisfaction

Requirements

• Professional customer greeting
• Accurate capture of vehicle concerns
• Complete vehicle walk‑around inspection
• Detailed repair order preparation
• Transparent estimate provision
• Timeline definition
• Coordination with workshop supervisors and technicians
• Obtaining customer approval for additional repairs
• Ongoing customer communication on job progress
• Achievement of labour and parts sales targets
• Promotion of preventive maintenance plans and value‑added offers
• Vehicle hand‑over with work explanation and invoice details
• Post‑service follow‑up to confirm customer satisfaction

Skills