Front Desk Agent

Job description

The Front Desk Agent at Raffles The Red Sea is responsible for welcoming guests and delivering a refined arrival and departure experience. Greets guests warmly by name, performs check‑in and check‑out accurately, anticipates needs and offers upgrades per Raffles standards. Handles guest inquiries, requests and issues with professionalism and empathy, providing information on hotel facilities and local attractions. Ensures accurate room assignment, billing and payment processing following hotel policies, and maintains guest profiles in the property management system. Coordinates with Housekeeping, Concierge, Butler Service and Bell Desk to ensure room readiness. Upholds Raffles grooming, etiquette and communication standards, acting as a brand ambassador. Complies with safety, security and confidentiality policies, protects guest privacy and participates in ongoing training programs.

Requirements

• 1–2 years of experience in Front Office or Guest Services within a luxury or five‑star hotel
• degree or diploma in Hospitality Management or related field advantage
• experience with hotel property management systems (Opera or equivalent)
• excellent communication and interpersonal skills
• strong attention to detail with high accuracy standards
• ability to multitask while maintaining composure and elegance under pressure
• problem‑solving mindset with a guest‑centric approach
• proficiency in Microsoft Office and hotel systems
• fluency in English
• additional languages highly desirable
• genuine passion for luxury hospitality and guest service
• polished professional appearance and demeanor
• warm, gracious and confident personality
• flexible to work shifts including weekends and holidays
• trustworthy, discreet and culturally aware.

Skills