Customer Service Advisor

Job description

Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Advisor I --- About the job This position provides customer service support and resolves routine issues related to customer products or services. Job description Basic responsibilities · Ensure that the service provided to customers meets performance indicators (KPIs) · Clarifying client requirements, Investigate to fully understand, and use support tools and resources to make the appropriate decision and provide solutions to the customer. · Listen attentively to the client's needs and concerns, Demonstrate empathy by capturing opportunities to build a relationship with the client. · Greet customers in a courteous, friendly and professional manner using agreed procedures. · Continuing to acquire information about the client’s products or services. · Complete tasks completely and accurately, including documenting accounts as required. · Participate in activities designed to improve customer satisfaction and business performance. · Providing additional products and services. · Track, document and retrieve information in a call tracking database. · Responding to customer inquiries via email Refer to published materials, secondary sources, or seek help from relevant colleagues. Three to six months of experience is preferred. · Tact and clarity in communication. · Strong computer systems skills. · Dependability and strong attention to detail. · Endurance to repetitive work in a fast-paced environment. · Be patient in all communication and customer situations, Including maintaining a professional and courteous tone and demeanor. · Depending on the location and program, additional skills and experience may be required. Job Level Description The job holder has the basic skills required to perform routine tasks within simple operations and is willing to acquire knowledge of the program or product. Works under close supervision and clear procedures. Begins to demonstrate knowledge of client terminology, standards and procedures. In the initial stage, performance indicators fluctuate below or near sustainable performance levels of the measures. Disclaimer The above statements are intended to describe a general nature of the work and level of work performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of employees working under this job title. Concentrix provides equal opportunities. Concentrics evaluates qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, identity, disability status, or any other legally protected characteristic. Conversations or correspondence as per client requirements. The role requires tact, effective computer skills, and the ability to accurately document information. The applicant must have three to six months of experience, strong communication skills, and the ability to work in a rapidly changing environment. *For more details, please see the text in English. SAU Riyadh the employer Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589 Full time2026-01-01 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Requirements

• · A university degree or diploma is preferred
• · Ability to communicate effectively, both in writing and orally.
• · Ability to multi-task within a rapidly changing environment, including the ability to adapt to changes quickly.
• · Ability to work within a team as well as independently.
• · Ability to work within shifts as needed.

Skills