Installation & Delivery Specialist

Job description

About the employer, established in 2014, a leading restaurant management ecosystem and payment technology provider. The role involves working directly with customers to manage software installations, hardware setups, product training, and on‑demand issue resolution. Deliver high‑quality service to new and existing clients. Conduct site visits to ensure service quality. Manage location‑specific onboarding, installations, training sessions, equipment replacements, and support requests. Collaborate with other departments to resolve escalated tickets and provide on‑demand support. Handle requests promptly within the company’s Service Level Agreement (SLA). Work closely with outlet teams and operations for both on‑demand and general client support requests

Requirements

• 0-1 years of experience
• tech‑passionate
• proficient in customer interaction
• knowledge of the employer services (RMS, Pay, Online)
• experience with site visits
• experience with onboarding, installations, training, equipment replacement, and support requests
• experience collaborating with other departments to resolve escalated tickets
• experience handling requests within SLA
• proficient in working with outlet teams and operations.

Skills