Technical Support Specialist

Job description

About the Role the employer is looking for a Technical Support Specialist to join its team in Jeddah, Makkah. This role aims to provide technical support to customers to ensure the proper operation of vehicle tracking systems, and to process technical requests received via the electronic ticket system, while adopting email as the official means of communication. This role ensures customer satisfaction and continued effective performance of systems. Main tasks and responsibilities: Receiving and processing all technical support requests through the approved electronic system. Providing technical support remotely or at the customer's site to ensure efficient operation of systems. Train customers on the use of systems and devices after implementation to ensure ease of use. Analyze recurring technical problems and provide technical reports to management for corrective action. Follow up on systems and devices updates and implement the necessary periodic updates. Coordinate with sales, support and assistance teams to improve the after-sales experience and enhance customer satisfaction. Ensure adherence to quality and customer service standards set by the company. Respond to customer and user inquiries via official email and document all technical correspondence. Continuously updating the status of technical tickets and accurately documenting the solutions and actions taken within the electronic system. Full commitment to using e-mail as an official channel for exchanging information in accordance with company policy. Commitment to verify and close tickets within the time frame specified in the service level agreement for Al-Rakin Telecom and Information Technology Company. Providing periodic reports to the Operations Manager regarding the maintenance that has been completed and suggestions that may be improved From providing the service to the customer or the work system of the operation and technical support department. Qualifications and Experience: 0 to 1 year experience in technical support or related field. Ability to deal with technical systems and provide technical support effectively. Job Requirements Ability to work full time. Commitment to working within a team in a dynamic work environment. Work location: The workplace for this job is located in the city of Jeddah, within the Makkah Al-Mukarramah region. Additional Information Salary for this position will be determined based on experience and qualifications after interview

Requirements

• Skill: Computers (installation and maintenance)
• Skill: Systems examination
• Skill: User support (hardware)
• Location: Makkah Al-Mukarramah region

Skills