Complaints Clerk

Job description

About the Role the employer is looking for a Complaints Writer to join its team in Riyadh. This role focuses on handling customer complaints and resolving basic issues, with more complex cases referred to specialist staff. The role requires 0 to 1 year's experience and is available full time. Key Duties and Responsibilities Resolve basic customer complaints and respond to their initial inquiries effectively. Referring complex issues that require specialized intervention to the Complaints Officer or other relevant authorities. Accurately recording all complaints received and documenting the decisions and actions taken regarding them. Providing regular updates to complainants about the status of their complaints and directing them to complete the necessary procedures. Full compliance with all procedural manuals, policies and procedures to ensure efficient workflow. Qualifications and Experience: 0 to 1 year of practical experience in customer service or complaints handling. Ability to understand customers' core problems and provide immediate solutions. Excellent communication skills, both verbal and written. Required skills: Problem solving and decision making skills. Ability to work within a team and cooperate with colleagues. Accuracy and attention to detail in recording data and documenting procedures. Ability to deal with customers professionally and patiently. Work Environment This role is based in Riyadh, Saudi Arabia, and is a full-time position within a dedicated team at the employer Additional Information The salary for this position is not announced and will be discussed during the hiring process

Requirements

• Skill: Intermediate stage
• Skill: Intermediate stage in reading, writing and arithmetic
• Skill: Handling complaints
• Skill: Communication Officer Services
• Skill: Customer Service
• Location: Riyadh region

Skills