Store Manager

Job description

Oversees consistent operational excellence and holds full P&L responsibility while ensuring brand compliance. Fosters an environment aligned with brand values, teamwork, result delivery, and exceptional customer service. Plans, strategizes, and ensures efficient store operations and financial outcomes while developing staff capabilities. Ensures delivery of operational standards in visual merchandising, stock availability, customer service, and safety. Maintains brand integrity through standardized displays. Implements agreed delivery plans and company procedures for stock security control. Collaborates with the merchandising team to manage stock turnover and address slow/fast moving items. Coordinates with the buying team on stock ordering levels. Ensures smooth operation of all IT systems to prevent business disruption. Handles registration and renewal of necessary permits and licenses. Plans and accounts for store sales and profits; reviews monthly P&L reports. Develops marketing and promotional plans to boost sales and profits. Manages product ordering, receiving, pricing, and handles damaged or returned products. Conducts daily floor walks to drive sales actions and coach staff. Uses the Working Week Framework for planning and executing operations. Trains employees on customer service best practices and behaviors. Monitors customer behavior and feedback to improve service levels. Identifies opportunities to enhance service through customer research. Benchmarks store sales growth with the management team. Analyzes competitor performance and coordinates actions with the Regional Manager. Hires, trains, and develops employees with a comprehensive training calendar. Ensures adequate staffing levels for effective store operations. Motivates, supports, and evaluates staff performance. Adheres to HR and health and safety procedures. Develops a succession plan for talent growth and business continuity. Manages financial operations including sales, manpower, and expenses. Prepares annual budgets with the Area Manager. Ensures timely issuance of all relevant financial reports. Oversees effective administration of invoices, credit notes, and petty cash management

Requirements

• Excel
• Sales
• Customer Service
• Teamwork
• Compliance
• Cash Management
• Business Continuity
• Store Space Planning

Skills