Service Technician

Job description

Performs planned and unplanned adjustments, repairs, and corrective maintenance. Independently troubleshoots mechanical, electrical, and operational faults and restores equipment safely and efficiently. Responds promptly to call‑backs, conducts root‑cause analysis, completes repairs to reduce repeat issues and improve reliability. Monitors units with high call‑back rates or recurring faults, identifies underlying problems, and recommends corrective and preventive actions. Identifies and reports abnormalities, worn or defective components, missing parts, and safety concerns during PPM, call‑backs, or inspections. Proactively discovers T‑Lead opportunities during visits and provides clear technical findings to support quotations and business opportunities. Coordinates with line operators and support teams to meet service‑level requirements. Maintains accurate documentation including timesheets, log cards, JHA, OSA forms, SVR sheets, and other service records. Ensures all activities comply with the employer safe work procedures, WWJSSS requirements, client site regulations, and PPE standards. Supports and mentors junior mechanics to improve their technical, troubleshooting, and safety skills. Communicates professionally with customers, explains technical findings, and builds confidence through effective troubleshooting, reliable service, and value‑added recommendations. Immediately reports accidents, near misses, unsafe conditions, or hazards to the supervisor.

Requirements

• ITI or Diploma in Electrical or Mechanical Engineering
• B. Tech.
• Minimum of 5-8 years experience in the elevator and escalator industry
• Strong knowledge of elevator and escalator systems and components
• Proficiency in troubleshooting and repair techniques
• Understanding of safety regulations and industry best practices
• Excellent problem‑solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Skills