Customer Service Specialist

Job description

You will be the first line of contact for valued customers, providing exceptional service to ensure their satisfaction. You will handle inquiries and resolve issues through various channels while fostering positive customer relationships. Answer customer inquiries via phone, email, and designated channels (in Arabic and English); troubleshoot and resolve customer issues effectively and timely; provide clear and concise explanations of products, services, and policies; proactively identify and address customer needs to exceed expectations; document customer interactions and maintain accurate records; continuously learn about products and services to enhance knowledge base.

Requirements

• Fluency in both Arabic and English languages
• excellent verbal and written communication skills with a focus on active listening
• strong interpersonal skills to build rapport and trust with customers
• a positive and professional attitude with a commitment to exceeding expectations
• proficiency in phone etiquette and effective communication styles
• keen eye for detail and problem‑solving ability
• ability to work independently and as part of a team in a fast‑paced environment

Skills