Customer Service Agent

Job description

The Customer Service Agent delivers a positive, customer-first experience by handling enquiries efficiently and resolving concerns professionally. The role involves providing accurate information regarding the employer products, services, policies, and procedures while supporting customers throughout their journey. The agent contributes to service quality, productivity, and revenue targets, while assisting with flight disruptions, complaints, and operational issues to ensure a smooth customer experience. Key responsibilities include: contributing to a customer-first environment in the Engagement Centre, handling inbound calls professionally, identifying revenue opportunities, meeting assigned performance targets, resolving complaints, maintaining up-to-date knowledge of company systems and campaigns, and ensuring accurate data entry.

Requirements

• Experience in handling customer enquiries and complaints professionally
• Proficiency in the employer products, services, policies, and procedures
• Ability to assist with flight disruptions and operational issues
• Experience with inbound call management
• Proficiency in accurate data entry
• Based in Riyadh.

Skills