Team Leader II

Job description

The Team Leader II – Entry Operations supports daily operations management within the Guest Operations department at Aquarabia, Qiddiya City. Responsibilities include welcoming guests, ensuring smooth arrival and exit processes, and managing access control. The role focuses on creating outstanding first impressions, coordinating guest transportation, and ensuring seamless use of turnstiles and the employer Fast Pass while maintaining the highest safety, efficiency, and guest service standards. Duties: ensure guest and staff safety and enforce park policies; manage ticketing, guest services, park access, VIP/group experiences, and cabana rentals; warmly welcome guests and facilitate entry/exit; operate and monitor turnstile access, verify tickets and wristbands; manage re‑entry validation and adventure experience access; control the employer Fast Pass access; coordinate guest transportation logistics and provide directions; manage queues during peak times; keep arrival and access areas clean and organized; thank guests and wish them safe journeys; act as primary contact for VIP/VVIP arrivals, special requests, and complaints; provide accurate park information; collaborate with Security, Transportation, Guest Services and other departments; manage the contact center and support services; train and develop the guest services team; identify opportunities to improve guest experience and operational efficiency; serve as Department Duty Manager on rotation; maintain accurate records and reports; support emergency response at access points; perform additional duties as assigned.

Requirements

• High school diploma or equivalent
• 1 - 2 years experience in Entry Operations, Access Control, Crowd Control, Guest Services or similar roles, preferably in a water theme park or event setting
• strong communication and interpersonal skills with a welcoming demeanor
• strong organizational and time management abilities
• ability to handle high‑pressure situations and manage guest flows efficiently
• proficient in developing and implementing training and operating procedures
• fluent in Arabic
• excellent English
• leadership and mentorship skills
• problem‑solving and creativity
• strong work ethics and integrity
• focus on guest flow at entry and exit points and delivering excellent guest services
• attention to detail and ability to adapt to operational needs
• passion for creating seamless entry and exit experiences
• team‑oriented and collaborative mindset.

Skills