District Manager

Job description

Oversee operations and performance of multiple retail stores within a designated geographic area. The primary objective is to drive sales, achieve financial targets, and ensure an exceptional customer experience in each store. Provide leadership, guidance, and support to store managers and their teams, fostering a culture of excellence and operational excellence. Responsibilities include: define staffing levels for each store; lead recruitment of Store Managers; ensure comprehensive team training and a culture of continuous improvement; support Store Managers' career development and succession planning; manage store team performance, set expectations, recognize achievements, handle conflicts constructively, and ensure staff well‑being; maintain high customer service standards and address complaints promptly; create a welcoming store atmosphere; ensure optimal product placement with focus on best sellers; collaborate with Store Managers and Visual Merchandisers for consistent store look; provide input to Senior Director on consumer trends and store purpose; ensure compliance with local labor, health and safety laws and the employer policies; drive operational excellence through House of Retail principles and key procedures; manage stock, inventory controls, SOH, and shrinkage; execute the DM checklist regularly during store visits; support store opening and closure projects with Real Estate and Store Development; give feedback on maintenance, security, and cleaning services; report on store location trends and competitor activity; meet financial targets through monthly P&L reviews, monitoring net sales, conversion, omnichannel services, expenses, and shrinkage; contribute to budgeting, forecasting, and integrated business planning; act as voice of the consumer for retail back‑office improvements; lead omnichannel consumer journey initiatives; visit all district stores at least three times per quarter.

Requirements

• Strong leadership, interpersonal, and communication skills
• Strong people management and role‑modeling abilities
• Multiplier who amplifies and empowers team members
• Strong collaboration and influence across levels and departments
• Strong ability to understand and use financial data for decisions
• Ability to make recommendations to resolve challenging situations while adhering to standards and policies
• Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other software (Internet, POS Systems)
• Retail experience with business management skills and P&L ownership or comparable operations experience
• Minimum of 3 years team leadership experience
• Minimum of 8 years retail experience, including in‑store roles
• University degree in Business (ideally Management, Marketing, or Sales)
• Fluent in English and Arabic (speaking, reading, writing) and local language
• Fluency in other languages desirable.

Skills