Import Export Manager - KSA Sales Operation

Job description

Responsible for supporting end-to-end order fulfillment from entry to final delivery, ensuring alignment with customer commitments and agreed service levels. Monitors and improves order fulfillment KPIs such as on‑time delivery, order cycle time, backorders and root‑cause analysis of delays. Coordinates closely with the sales team to ensure accurate order processing, confirmed delivery dates, and proactive customer communication. Supports sales planning by aligning order priorities with inventory availability and shipment schedules. Manages day‑to‑day import and export activities to ensure smooth execution of shipment plans and compliance with international trade regulations. Communicates and coordinates with freight forwarders, customs brokers, suppliers and customers regarding bookings, dispatched shipments and delivery schedules. Manages freight forwarding and customs clearance for all import and export types, including finished goods, project cargo and spare parts, ensuring proper documentation and clearance. Tracks shipment status and resolves operational issues related to delays, damages or documentation discrepancies. Acts as a coordination point between sales, supply planning, warehouse, logistics and finance to ensure seamless flow of orders and shipments. Supports alignment between demand, inventory readiness, shipment planning and customer delivery expectations. Identifies bottlenecks across the supply chain and supports corrective actions to improve service levels and reduce lead times. Prepares and maintains export operational reports covering orders, shipment and delivery status, analyzes performance trends and supports continuous improvement initiatives. Supports marine and land insurance management, including policy administration, renewals, claims coordination and payment follow‑up. Ensures compliance with company policies, insurance requirements and international trade regulations. Contributes to process improvement initiatives related to sales operations, order management and logistics efficiency, updates SOPs, improves system accuracy and data quality. Acts as backup to the line manager and provides operational support to team members as needed.

Requirements

• 7–10 years experience in Supply Chain/Logistics/Sales Operations
• strongly preferred FMCG industry experience
• hands‑on Import & Export experience in Saudi Arabia including customs, re‑export and port operations
• strong Order Management background (order flow, allocation, shipment planning)
• experience coordinating with freight forwarders, customs brokers and distributors
• advanced Excel (pivot tables, VLOOKUP, reporting)
• shipment tracking tools and logistics dashboards
• strong ownership mindset and proactive follow‑up
• excellent communication with internal teams and external partners
• ability to manage pressure, delays and escalations professionally
• strong problem‑solving and stakeholder management

Skills